Privacy and Cookies Policy

This Privacy & Cookies Policy explains in detail the types of personal data Waverider Vans Ltd. may collect about you when you interact with us and how we manage it. 

We want this policy to be as clear and transparent as possible. If you would like any clarifications about how we collect and use your personal data please get in touch with us using the Contact Us section below.

About Waverider Vans Ltd

Waverider Vans Ltd. (for simplicity, we use ‘we’ and ‘us’ below to mean Waverider Vans and its associated brands) is a UK based campervan conversion company.

We carry out full and partial conversions of vans into campervans.
For the purposes of the campervan conversion process, we carry out a number of activities including:
> designing/fitting beds, wooden kitchen and storage units
> fitting seats, windows and pop-up roofs where appropriate
> installing insulation, lining and flooring
> installing all campervan appliances and related fittings

Our Legal Bases

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data.

We rely on Consent or Legitimate Interest.

In specific situations we use your consent to collect and process your data. We only collect the personal information that we deem necessary to perform the service.

An example of us using consent is to send you marketing material, namely emails, to which you have signed up for.
Another example might be if we are delivering your completed van to your home address.

In other situations, we rely on Legitimate Interest as we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our campervan conversion business and which does not materially affect your rights, freedom or interests.

For example this might include using your purchase history to send you personalised offers.

Collecting your personal data

We collect your personal data at different times:

> When you contact us through our website - ie. Build a Quote or via Email.
> When you contact us via the phone
> When you visit us at our workshop

The personal data that we collect is:

> Your Name
> Your Address
> Your Email Address
> Your Phone Number
> Copies of any documents you share with us
> Notes from our conversations with you
> Details of your visits to our website and information gathered by the use of cookies on our website
> Payment Card Information

We use this personal information to provide you the services you expect.
We keep this information for a reasonable period of time in order to fulfill any contractual obligations.

Protecting your personal data

We know how much data security matters to all our customers.
Which is why we treat your data carefully and take appropriate steps to protect it. 

Keeping your personal data

Rest assured that whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. 
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. 

Sharing your personal data

We may sometimes share your personal data with trusted third parties.

There may be certain circumstances where we may need to share your personal data with third parties and suppliers outside the EEA (the European Economic Area which includes all EU member countries as well as Iceland, Liechtenstein and Norway), such as the USA. 

Rest assured that any transfer of your personal data will follow the applicable laws and we will treat the all information under the guiding principles of this policy.  

Your rights over your personal data

The data we collect is yours and you have rights over how we use it.

At any time you have the right to request access to the personal data that we hold about you and you have the right to withdraw your consent if you have previously given it. This may not be the case where we have a legitimate interest to use your personal data.

Please contact us if you wish to do any of the above actions using the Contact Us section below.
If you wish to stop any marketing emails or activity please either unsubscribe on the email itself or contact us below. We will then stop further emails.

Complaints

If you feel that your data has not been handled correctly,or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns (please note we can’t be responsible for the content of external websites). 

Our cookies policy

Our website uses cookies. These are files sent by web browsers and stored by web browsers that allow us to improve our online service to you.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. 
We use Google Analytics to analyse the use of our website.

We hope this policy has been helpful in setting out the way we handle your personal data and your rights to control it. 
If you have any questions that haven’t been covered, please contact us using the form below.

CONTACT US

Due to Covid 19 we are a using a hybrid of online and offline to design your dream conversions.

Start the process by calling us or click the below button to send us an email.

Tim South - 07826 958 831
Neil Longman - 07832 383 547